Dear customers:


Due to the government regulations derived from the COVID19 pandemic, for your own safety and that of our human team, we ask you to read the following indications that all guests are obliged to abide by:


  1. We suggest that all guests have their face masks for the mandatory situations determined in government regulations.

  2. Only the holder of the reservation may enter the reception for the Check In process.

  3. To avoid contact as much as possible, we will provide the minimum verbal information of the hotel services during check-in, therefore, we will have an informative video by the front desk area.

  4. Check In is from 3 p.m. and until 7 p.m. Access or use of facilities will not be allowed before 3 p.m. If you want early or extended hotel use, please consult our rates and conditions to be able to comply with the protocols.

  5. The furniture are arranged to fulfill social distancing at the pool area, therefore it is not allowed to move them.

  6. If you do not want room cleaning service, you must leave the label on the door. To clean the rooms, it is necessary that no person is inside it.

  7. If you decide to request express food services, you must wait for them at the hotel entrance. If during your stay you present symptoms related to COVID-19, you must notify it immediately so that prompt and timely treatment is guaranteed according to the guidelines of the Ministry of Health.


We are at your service to answer any questions on this matter.

We welcome you warmly!



The Jaco Lodge team